Credit card or prepaid card -- Fees or interest -- Complaint #4665637
Complaint Overview
Complaint ID: 4665637
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Illinois
ZIP Code: 60101
Date Received: 2021-08-26T12:00:00-05:00
Date Sent to Company: 2021-08-26T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
American Express has established an extra account under my name which I have never used. They claim I have made payments on this account but I have not. I only made payments on a card I authorized but not the account they are referring too. Now they are claiming late fees and impacting my credit score. My bank has stated they do not show any proof that I paid for that account from my account. American Express continues to say i made payment but will not provide proof.
Frequently Asked Questions
What is Complaint #4665637 about?
Complaint #4665637 was filed against American Express Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-08-26T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.