Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4663108
Complaint Overview
Complaint ID: 4663108
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: 77365
Date Received: 2021-08-25T12:00:00-05:00
Date Sent to Company: 2021-08-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received my monthly bill showing several charges for extra airline luggage we checked on a flight to XXXX Ohio on XX/XX/XXXX and to XXXX on XX/XX/XXXX. The amounts were {$100.00} each way. In XXXX AMEX asked me to upgrade my credit card which would increase my annual membership {$150.00} per year. One of the caveats to this was I would get {$100.00} credit on anything I purchased with the airline if I used my AMEX card to book the flight which I did. I was given this in XX/XX/XXXX but when I called about my {$100.00} credit for this for the XX/XX/XXXX charges I was told that I had to register the airline with AMEX to get this. I was never told that and if I was, I would not have taken it because I fly different airlines depending on costs, layovers, etc. Their response was they would not give the {$100.00} credit and when I told them to downgrade my card so I would not pay the extra {$150.00} per year, I was told I would have to go with a standard AMEX XXXX card. I have been a loyal, on time paying Gold Card member since XXXX. I would think that 31 years of loyalty would be something but instead it is okay we will charge you more, not honor what we told you and if you don't like it we will downgrade your card. I guess since I pay it off monthly they are not making enough money off me.
Frequently Asked Questions
What is Complaint #4663108 about?
Complaint #4663108 was filed against American Express Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-08-25T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.