Debt collection -- Written notification about debt -- Complaint #4662632
Complaint Overview
Complaint ID: 4662632
Company: Brother Loan & Finance Co.
Product: Debt collection
Sub-Product: Payday loan debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Indiana
ZIP Code: 46123
Date Received: 2021-08-25T12:00:00-05:00
Date Sent to Company: 2021-09-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter in the mail from brother loan and finance company stating that I owed money on a debt and that if I didnt make a payment a payment arrangement within in the next 5 days from the letter dated XX/XX/XXXX that they would forward the account to their collection attorney. I called brother loan and finance when I received the letter asking for information on debt due to having no recollection of the loan. They asked for the last 4 of my social in order to pull up my account which at first I was hesitate due to recent scams. I gave it to them anyway and the representative said that the loan was from a long time ago. I asked if they could send me information on the loan and she said she would. I never received verification on the debt so I believed it to be a scam. Then 3 months later I receive a debt collection notice stating I am being sued for {$4300.00} With this letter from their attorney it stated I had a week to get back in contact with him to either make arrangements or set up payment arrangements. His letter was dated XX/XX/XXXX but I didnt receive it until XX/XX/XXXX. Then on XX/XX/XXXX I receive a summons stating that I am being sued for {$4600.00}. The attorney had already filed the suit on XX/XX/XXXX which is 5 days after he typed up a letter. I live in another state so I did not get this information as quickly as I might have living in the state of Illinois. States that the charge off amount was {$440.00} so how is it now {$4600.00}? I feel this is a scam and the amount they are requesting is obscured.
Frequently Asked Questions
What is Complaint #4662632 about?
Complaint #4662632 was filed against Brother Loan & Finance Co. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2021-08-25T12:00:00-05:00.
How did Brother Loan & Finance Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Brother Loan & Finance Co.?
Yes, visit the Brother Loan & Finance Co. company profile at readthecomplaint.com/company/brother-loan-finance-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.