Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4661588
Complaint Overview
Complaint ID: 4661588
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other service problem
State: California
ZIP Code: XXXXX
Date Received: 2021-08-25T12:00:00-05:00
Date Sent to Company: 2021-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
The FTC reached an agreement with XXXX on financial penalties for violation of a court order. I received a letter from PayPall advising me of the agreement and asking me to claim using a PayPal account. I do not have one. I attempted to set one up and ran into multiple problems. Ex. It would not work with a major US bank, a major XXXX bank, and a minor XXXX bank. It wanted me to give PayPal unlimited access to my accounts with the right to withdraw funds. I would never give anyone that right. I deleted the banking information as it would not allow me to set up the links. When calling PayPal, I found out that they kept my bank details despite my deletion of the accounts that I tried to link. This is a serious fraudulent practice on their part. Additionally, they lied numerous times about my options and said I could only access my funds by setting up a PayPal account. I also found out that they now charge a fee for inactive accounts. So they are forcing people to get an account and to give access to their bank accounts and then start charging when you dont use their services regularly. I am shocked that the US FTC would use a company like PayPal. I spent hours on the phone with PayPal trying to resolve with zero success.
Frequently Asked Questions
What is Complaint #4661588 about?
Complaint #4661588 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-08-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.