Debt collection -- Attempts to collect debt not owed -- Complaint #4660260
Complaint Overview
Complaint ID: 4660260
Company: Heartland Resolution Group, LLC
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Texas
ZIP Code: 78748
Date Received: 2021-08-24T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Received multiple phone calls from a company called Heartland Resolution Group claiming to be a debt collection agency about an outstanding debt of {$45.00} from an ER bill from 2016 they claim has been unpaid. I have no outstanding bills from any of my medical visits. The company, Heartland Resolution Group, is claiming I can pay {$6.00} to get the debt removed from my credit report. I have yet to receive any actual communication from Heartland other than the phone calls regarding this bill. When I asked for them to send me a copy of the statement from the ER/Hospital, they claimed they couldnt find which hospital I was being billed from and neither could they find the name of the doctor who serviced me. In speaking to a representative on a different occasion, they claimed they knew what hospital I was seen at and named said hospital. Talking to a different representative, I was given a completely different response. They also mentioned they received my unpaid bill from XXXX XXXX XXXX.
Frequently Asked Questions
What is Complaint #4660260 about?
Complaint #4660260 was filed against Heartland Resolution Group, LLC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-08-24T12:00:00-05:00.
How did Heartland Resolution Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Heartland Resolution Group, LLC?
Yes, visit the Heartland Resolution Group, LLC company profile at readthecomplaint.com/company/heartland-resolution-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.