Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4659923
Complaint Overview
Complaint ID: 4659923
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2021-08-24T12:00:00-05:00
Date Sent to Company: 2021-08-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Step 1 : What is this complaint about? Capital One will not issue money back due to time constraints on a dispute. XXXX XXXX company instructed me to request money back from credit card when trip was cancelled however Capital One has closed my case with no refund. Step 2 : What type of problem are you having? Capital One will not reimburse Total : XXXX owed. XXXX -- > XXXX XXXX -- > XXXX Step 3 : What happened? Booked a trip through a company called XXXX which went insolvent during covid and all trips were cancelled with no refund. I filed disputes with capital one and they closed the one dispute with no refund. The other charge from XX/XX/XXXX they would not open a dispute for due to time constraint. Step 4 : What company is this complaint about? Capital One Credit Card Step 5 : Who are you submitting this complaint for? XXXX. XXXX XXXX XXXX.
Frequently Asked Questions
What is Complaint #4659923 about?
Complaint #4659923 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.