Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4656063
Complaint Overview
Complaint ID: 4656063
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 34787
Date Received: 2021-08-23T12:00:00-05:00
Date Sent to Company: 2021-08-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX processed a fraudulent charge in the amount of {$55.00}. This amount was properly disputed with Capital One which initially credited the account and then despite the fact that the charge was fraudulent, Capital One wrongly re-billed the amount of {$55.00}. Also, despite Capital One promising to waive the {$39.00} annual fee, on XX/XX/XXXX, CAPITAL ONE processed a charge for a MEMBER FEE in the amount of {$39.00}.
Frequently Asked Questions
What is Complaint #4656063 about?
Complaint #4656063 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-23T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.