Mortgage -- Trouble during payment process -- Complaint #4653143
Complaint Overview
Complaint ID: 4653143
Company: Randolph-Brooks Federal Credit Union
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 78154
Date Received: 2021-08-22T12:00:00-05:00
Date Sent to Company: 2021-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1. The mortgage company did not disclose to me that PMI was for the life of the loan And I purchased the house. I was told that when my ratio got down to 80 % I could have the PMI removed. Now theyre telling me that the PMI is for the life of the loan. 2. Every year, when its time to pay my flood insurance and home insurance the mortgage company makes an incompetent mistake. Ive been promised over and over that they will fix a mistake and never make it again, but the mistakes reappear every year. They either pay the flood insurance twice and do not pay the home insurance. Or they pay the home insurance twice and do not pay the flood insurance. This year they paid the home insurance and pay the flood insurance, but then send a second check for the flood payment which was returned to me by the insurance company. Their incompetence is incredibly frustrating. I do not have time to double check them constantly.They should handle things correctly and in a timely manner.
Frequently Asked Questions
What is Complaint #4653143 about?
Complaint #4653143 was filed against Randolph-Brooks Federal Credit Union regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-08-22T12:00:00-05:00.
How did Randolph-Brooks Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Randolph-Brooks Federal Credit Union?
Yes, visit the Randolph-Brooks Federal Credit Union company profile at readthecomplaint.com/company/randolph-brooks-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.