Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #4652866
Complaint Overview
Complaint ID: 4652866
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: California
ZIP Code: 91755
Date Received: 2021-08-22T12:00:00-05:00
Date Sent to Company: 2021-08-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Excuse me. My name is XXXX XXXX. My cell phone is XXXX. DOB is XX/XX/1984. XXXX Last 4-digital is XXXX. Address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA, XXXX. My email address is XXXX. My identity theft. Today I found Someone use my SSN information applay many creditcards. But my English is terrible. I am outside USA Now. I contacted customer service by phone, but it is unsuccessful. I tried to add fraud alert through the experian website, but it was unsuccessful, because the thieves stole my identity information, changed my experian membership account password, email, and username. And unlocked my credit report ( $ XXXX/month ). The thieves used my information to apply many creditcards, and my credit report added 3 hard pulls.
Frequently Asked Questions
What is Complaint #4652866 about?
Complaint #4652866 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2021-08-22T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.