Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4652689
Complaint Overview
Complaint ID: 4652689
Company: Flagstar Bank, N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Pennsylvania
ZIP Code: 18966
Date Received: 2021-08-22T12:00:00-05:00
Date Sent to Company: 2021-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was in the forbearance program since the Pendemic, a few months ago I requested a streamline modification based on my financial status. I have contacted Flagstar Bank several times and spoke to different managers and they refuse to help me. I was told that I defaulted on my loan which is inaccurate because I never had a loan with flagstaff. My loan was with XXXX and never with Flagstar. I never once was given a deferral or anything else. A lot of folks I know who have a mortgage with flagstar and fall in the same predicament as I am were given a streamline modification with no problem. I am not sure why I'm being singled out. I've answered every question they have asked me and they refuse to give me the streamline modification which will benefit my financial situation right now. I am asking Flagstar to give me the streamline modification so that I can start making my monthly mortgage payments.
Frequently Asked Questions
What is Complaint #4652689 about?
Complaint #4652689 was filed against Flagstar Bank, N.A. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-08-22T12:00:00-05:00.
How did Flagstar Bank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Flagstar Bank, N.A.?
Yes, visit the Flagstar Bank, N.A. company profile at readthecomplaint.com/company/flagstar-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.