Checking or savings account -- Incorrect information on your report -- Complaint #4651456
Complaint Overview
Complaint ID: 4651456
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: New York
ZIP Code: 10019
Date Received: 2021-08-22T12:00:00-05:00
Date Sent to Company: 2021-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, It all happened on XX/XX/2019, I was buying and selling bitcoins via XXXX, the bank where I was getting paid every time I sell the XXXX was a debit card ( Capital one 360 ) but they paid me via XXXX to that account. after like a week of selling I found that my account was block and the money in that account was freeze, I called the bank to find out what was going on and they said that I will get a call from the fraud department. After two days they call me and ask some questions about the account I couldn't hear pretty well because I was working, It was loud where I was located. I decided to called them back after and that is when they told me that some folk dispute some money that I got via XXXX. I explain them that it was a payment from XXXX that I sell to him they just didn't hear me at treat me like fraud, I told them I had proof and everything to show them that I was not a fraud and that my money was getting stole, they just did not hear me and decided to send the money back at least that's what they said to me. I found out they report me to the Credit bureaus and I just didn't know what to do at the time until know, please help me with this matter I still have proof and everything you may need to show that I am not fraud, they took my money when I really need it in that moment, They just did not protect me and pretty much help the thieves get my money.
Frequently Asked Questions
What is Complaint #4651456 about?
Complaint #4651456 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Incorrect information on your report. It was received by the CFPB on 2021-08-22T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.