Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4650951
Complaint Overview
Complaint ID: 4650951
Company: Capital One Financial Corporation
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Wisconsin
ZIP Code: 545XX
Date Received: 2021-08-21T12:00:00-05:00
Date Sent to Company: 2021-08-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/, I requested a small increase of available credit, by Capital One, for my existing credit card I have with them and have had with them for +/-6 years. I checked the status of this request on my Capital One app., which provided me a copy of the letter that is currently being mailed to me, stating I have been declined and the reasons why. It states that the credit report, they received from one of your credit report agencies, that I do not make a large enough monthly payment on this account. This is inaccurate and need this investigated and reviewed for errors. My minimum payment on this one, of only 2 credit cards I have, is an average of {$60.00} - {$64.00} every month. Not only do I have my monthly payments set up on auto-pay, coming directly out of my checking account each month, on time and never late, I have the amount of {$120.00} paid every month to Capital One. I am paying double what the minimum amount required is each and every month and have been for nearly 2 years out of the 6+ years I have had this credit card. The only other monthly debit I have, is a XXXX credit card, that I also have set up on auto-pay, monthly and on time for the past 11 1/2 years, have never missed a payment on that card and I have also been paying more than the minimum amount owed each month on that credit card also. I have been working very hard, the past 2 years, on taking steps, to raise my credit score. I have no other bills for the last 10 years other than these 2 credit cards and my current credit score with XXXX and XXXX is XXXX and XXXX is always within 1-2 points of these other two. In the 2 years I have been working very hard to raise my credit score, I have been able to increase it from the low XXXX up to XXXX as it sits today. I follow the helpful tips from XXXX XXXX and yesterday tried one of their most successful suggested advice on helping raise your score and that is to request a credit increase with one or more of your existing accounts to show you have more available credit. They personally suggested this to me as their customer because they report to me that my payment history is outstanding, especially with the XXXX card I have had for 11 1/2 years without one missed payment and making payments more then the minimum amount and also with the Capital One credit card of having 6+/- years, also making monthly payments double the amount of the minimum amount due. The reason given for being declined a credit increase, is inaccurate and has stopped me from diligently working to increase my credit score. Please review the data you provided to Capital One that gave them reason to decline my request for a credit increase and report back to them and to me personally how such information could have been given, why and what has been done to correct this inaccurate data being provided about me, my timely payments, my long credit history with both credit companies, and the statement that specifically says, I am not making enough of a monthly payment towards my current debits? Thank you for helping me correct this information and for getting back to me at the earliest possible time. XXXX XXXX
Frequently Asked Questions
What is Complaint #4650951 about?
Complaint #4650951 was filed against Capital One Financial Corporation regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2021-08-21T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.