Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4650627
Complaint Overview
Complaint ID: 4650627
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
ZIP Code: XXXXX
Date Received: 2021-08-21T12:00:00-05:00
Date Sent to Company: 2021-08-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I help operate a small water district that collects money for the water used - suffice to say we are a legitimate business, collecting money for legitimate purposes. We wanted to allow customers to pay using a credit card, so we created a business account with PayPal over 2 months ago. After some sales ( around {$6000.00} in total XXXX PayPal has completely shut down my account and froze all my funds. Right now there are hundreds of subscribed customers that are unable to benefit from our services because of this situation. We called customer service and they could give no further info or reason why we were suspended. I finally had enough and I am coming to the Consumer Finance Protection Bureau ( CFPB ) site to file a complaint. Please let me know of any documents or information you may require.
Frequently Asked Questions
What is Complaint #4650627 about?
Complaint #4650627 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-08-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.