Debt collection -- Attempts to collect debt not owed -- Complaint #4648856
Complaint Overview
Complaint ID: 4648856
Company: Virtuoso Sourcing Group, LLC.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: California
ZIP Code: 92692
Date Received: 2021-08-20T12:00:00-05:00
Date Sent to Company: 2021-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Virtuoso Sourcing Group, a collections company working on behalf of XXXX agreed to settle my debt for 75 % of the amount owed ( settlement offer letter attached ). The original amount owed was {$260.00}. As agreed, I paid {$190.00} via check on XX/XX/21 ( copy attached ). Yesterday, XX/XX/21, a new collections company - XXXX XXXX XXXX XXXX contacted me on behalf of XXXX attempting to collect the 25 % that was discounted. I called Virtuoso, they said they no longer have the file, because XXXX pulled it from them on XX/XX/21 but their records show that I still owe a balance. I called XXXX and was told that Virtuoso had the file and they did not have any record of the new collections company that called me. My call was transferred to 6 different associates within XXXX and Virtuoso over the course of 1 hour and no one was able to help.
Frequently Asked Questions
What is Complaint #4648856 about?
Complaint #4648856 was filed against Virtuoso Sourcing Group, LLC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-08-20T12:00:00-05:00.
How did Virtuoso Sourcing Group, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Virtuoso Sourcing Group, LLC.?
Yes, visit the Virtuoso Sourcing Group, LLC. company profile at readthecomplaint.com/company/virtuoso-sourcing-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.