Checking or savings account -- Opening an account -- Complaint #4648683
Complaint Overview
Complaint ID: 4648683
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Pennsylvania
ZIP Code: 18301
Date Received: 2021-08-20T12:00:00-05:00
Date Sent to Company: 2021-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I attempted to open an account with Chime. Due to an issue with my camera not obtaining a clear picture, the process went no where and timed out. Upon contacting support, they asked for standard information. Pic of drivers license, front and back, and last 4 of social. No big deal. They then inform me they are unable to assist me unless I send a picture of my social security card. I refused - emailing a company 's generic support inbox your entire social security card is against customers protection. I asked for a secure location to upload the documents to - they reiterate to email the pic. I point out Chimes company policy. I point out IN THEIR EMAIL SAYS CHIME WILL NEVER ASK FOR SOCIAL SECURITY NUMBER! They continue asking for a picture, and refuse to assist unless I send them a picture of it. Through email.
Frequently Asked Questions
What is Complaint #4648683 about?
Complaint #4648683 was filed against Chime Financial INC regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-08-20T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.