Debt collection -- False statements or representation -- Complaint #4648231
Complaint Overview
Complaint ID: 4648231
Company: Tesla, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: California
ZIP Code: 92648
Date Received: 2021-08-20T12:00:00-05:00
Date Sent to Company: 2021-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, I couldn't find a box to check that matches the issue that I am having, but I am relatively certain that its in CFPB 's jurisdiction and I need help. On XX/XX/2021, I purchased the Full Self Driving upgrade for my Tesla at a cost of {$10000.00}. It essentially allows the car to perform lots of functionality like driving itself thru navigation, etc ... Due to some type of technical glitch, although Tesla did take my money, they didn't provide me with the product. Its supposed to be installed within 1-2 days, and I confirmed I have a strong Wifi connection. On XX/XX/XXXX, I called Tesla to report the issue and they confirmed they would have it resolved, acknoledging its an internal issue for their " advanced team '' On XX/XX/XXXX, I called a 2nd time to inquire about status, to which they told me it would also be solved. I told them I'd either like the product, or a refund, but I can't have Tesla take {$10000.00} of my money. Tesla has a 48 hour return policy on this product, and they advised they can not refund me since its more than 48 hours, but I never had the product in the first place. On XX/XX/XXXX, I called a 3rd time to follow up, and was advised to take the Tesla into the service center to get this remedied. On XX/XX/XXXX, I took 3 hours out of my work day to wait 90 minutes at the Tesla Service center for my appointment. They COULD NOT fix the issue, telling me its a software problem for the " Advanced Team '' On XX/XX/XXXX, I called a 4th time to follow up, and was advised that I would just " have to wait '' and, I told them I'd be filing a complaint and they forwarded me to a supervisor who would be emailing me On XX/XX/XXXX, a supervisor named XXXX emailed me to let me know they could not process the refund, and that although there is a fix for the issues I'm having, provided no assistance in when or if Tesla would fix it. Over the period of XX/XX/XXXX-XX/XX/XXXX me and XXXX exchanged emails in which I told him I don't believe this matches up with Tesla 's company culture, its promise to its consumers, or the agreement for Self Driving. There is no reality in which a customer pays {$10000.00} for a product from a reputable company, and the company choses NOT to deliver the product, and the consumer is not entitled to a refund, and is given the run around. The icing on the cake here is that XXXX told me " I would also recommend scheduling a service appointment so they can assist with this as well ''. I need CFPBs help in either compelling Tesla to refund me, OR to deliver the product they originally promised me.
Frequently Asked Questions
What is Complaint #4648231 about?
Complaint #4648231 was filed against Tesla, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2021-08-20T12:00:00-05:00.
How did Tesla, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Tesla, INC.?
Yes, visit the Tesla, INC. company profile at readthecomplaint.com/company/tesla-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.