Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4645466
Complaint Overview
Complaint ID: 4645466
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Nevada
ZIP Code: XXXXX
Date Received: 2021-08-19T12:00:00-05:00
Date Sent to Company: 2021-08-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I was sending money via WesternUnion mobile app. The application timed out and the transaction was never processed. I re-processed the transaction which gave me a confirmation. Upon checking my account I realized I was charged twice for the transaction in the amount of {$1000.00} through WellsFargo whom I bank I was also had overdraft fees. I contacted WesternUnion whom stated they only saw one confirmed transaction. I so I then contacted my bank who reversed the overdraft fees and credited my account the {$1000.00} Flashforward to today on my account with Wellsfargo I have a posted transaction for {$1000.00}. I contacted XXXX again they said WesternUnion won the dispute and they can no longer help me. I was charged twice for the transaction only one was comleted I have statments reflecting both charges the credit and new charge. On my history with the WesternUnion app I show only one transaction for the {$1000.00} on XX/XX/2021. What can I do at this point?
Frequently Asked Questions
What is Complaint #4645466 about?
Complaint #4645466 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-08-19T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.