Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4645423
Complaint Overview
Complaint ID: 4645423
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Washington
ZIP Code: 98023
Date Received: 2021-08-19T12:00:00-05:00
Date Sent to Company: 2021-08-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and XXXX, these charges were made to my Wells Fargo checking account : XX/XX/21 XXXX XXXX XXXX XXXX XXXX XXXX NO NAME {$810.00} XX/XX/21 XXXX XXXX XXXX TRANSFER XXXX XXXX {$25.00} XX/XX/21 XXXX XXXX PHONE PYMT XXXX XXXX XXXX XXXX XXXX {$220.00} I did not authorized any of these charges. I could not find a number for XXXX XXXX XXXX to initiate a complain. I called XXXX and they are investigating this with my bank. I wasn't able to reach XXXX XXXX. The XXXX transaction shows up under the category 'phone/internet ' in my wells fargo account. The XXXX XXXX shows up as under 'XXXX/XXXX XXXX ' and the XXXX XXXX shows up under as 'Other Debt Payments ' I called Wells Fargo and they have closed the checking account and are investigating these transactions.
Frequently Asked Questions
What is Complaint #4645423 about?
Complaint #4645423 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-08-19T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.