Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4642917
Complaint Overview
Complaint ID: 4642917
Company: Navient Solutions, LLC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Washington
ZIP Code: 981XX
Date Received: 2021-08-18T12:00:00-05:00
Date Sent to Company: 2021-08-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1. Navient is my student loan servicer. 2. They are reporting my student loan status to XXXX and XXXX as " Paid or paying as agreed. '' which is correct BUT to XXXX as " Was delinquent 180 days or more past due date. '' which is NOT correct! 3. I wrote Navient in XX/XX/2021 and asked for a summary of the months where they claim I was 180 days delinquent. Their attached letter is dated XX/XX/2021 (? ) and addressed to someone named 'XXXX XXXX. It is not responsive to my request. 4. I wrote XXXX to dispute the incorrect information. They responded saying that Navient has confirmed the entry.
Frequently Asked Questions
What is Complaint #4642917 about?
Complaint #4642917 was filed against Navient Solutions, LLC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-08-18T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.