Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4639046
Complaint Overview
Complaint ID: 4639046
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Florida
ZIP Code: XXXXX
Date Received: 2021-08-17T12:00:00-05:00
Date Sent to Company: 2021-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened this ticket on XX/XX/XXXX. As of today, no resolution. I am out of {$2000.00} and the coins are not available on Binance.US account for me to trade or move or sell. This is criminal! I sent them also the screenshots of the purchases showing on the site with the note that I had to wait to use the coins Plus the screenshot on how it looks now : no option I can chose. Nothing I can do with the coins which show XXXX in the Assets list See attachments as proof. I also have the emails where they confirmed the 4 times purchases ( which was a mistake as the site gave FAILURE after each transaction except for last XXXX ) XXXX XXXX, 2021, XXXX XXXX My transaction gave me error 4 times but the transactions went through 4 times and I only meant to do it once Hi, I sent this ticket more than a month ago. Only today I was informed that the email I sent the ticket from was wrong!! This is such a disservice. I am out of {$1500.00}!!!! The 3 transactions did not go through. They gave error and then, after the 4th one went through, I saw all of them going through. And, after all this time, I still can't do anything with these!! I need urgently help!!
Frequently Asked Questions
What is Complaint #4639046 about?
Complaint #4639046 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-08-17T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.