Checking or savings account -- Managing an account -- Complaint #4627851
Complaint Overview
Complaint ID: 4627851
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 923XX
Date Received: 2021-08-12T12:00:00-05:00
Date Sent to Company: 2021-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recieved an email on XX/XX/2021 from Wells Fargo Bank regarding suspected fraudulent activity on my account. There was a pending XXXX transaction of XXXX dollars to a XXXX XXXX in the XXXX. I immediately contacted Wells Fargo to confirm this was fraudulent. I requested that they stop the transaction as it was pending. I was told that the transaction can not be stopped, that after the transaction cleared i would need to file a claim. Wells Fargo is in control of the transaction and knowingly paid the fradulent transaction, which makes no sense at all. They are the bank and should be fully capable of preventing fraud., or at least should be. I began reviewing recent charges and realized that there were numerous XXXX charges all that i did not authorize and were made fradulently.On XXXX XXXX i noticed there was a pending charge of XXXX on my account which I did not authorize this time i did not take no for an answer, I called at least four times before somehow the transaction seemed to disappear as if it had never even happened. My claim of XXXX was covered under the Wells Fargo Zero Liability Protection as specified on their website. " Wells Fargo Debit and Credit Cards come with Zero Liability protection1 at no extra cost. You wont be held responsible for unauthorized transactions, so long as you report them promptly ''.
Frequently Asked Questions
What is Complaint #4627851 about?
Complaint #4627851 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-08-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.