Checking or savings account -- Managing an account -- Complaint #4625833
Complaint Overview
Complaint ID: 4625833
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Louisiana
ZIP Code: 704XX
Date Received: 2021-08-12T12:00:00-05:00
Date Sent to Company: 2021-08-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To whom it may concern : I went to the bank to find out that capital one decided to end our over twenty year relationship that I had faithfully even when the bank was XXXX XXXX. Im selling golden retriever puppies and Im a victim of fraudulent cashiers checks that were sent via XXXX to my house. I had no idea that depositing these checks would result in the current situation Im in today. I even called capital one after I deposited them to inquire what would be a good release date to ship the puppy to the client. I was informed by visiting a branch today that capital one no longer wants me as a client. Ive already called and canceled my direct deposit paycheck I will be going elsewhere. A matter has been brought to my attention this evening from a friend who asked me if I canceled or try to send him a XXXX request. I did no such thing as I cant even securely login to my account. This matter needs to be addressed immediately. Listed below is a screen shot of the XXXX. Obviously, capital one isnt secure and I guess these scammers are now hacked into my bank account. I will be contacting an attorney for the way and lack of communication that capital one has had with me. The embarrassment that I went through and the mistreatment where capital one treated a XXXX plus year client as a fraud. Im also listing the correspondence from what I assumed was legitimate people wanting to buy a puppy. I recommend with your lack of security and ability to help your clients, that you terminate all my account immediately. Let this email serve as a fair warning that someone is trying to request XXXX payments that is not me or not authorized I have filed a police report with my local sheriffs office. XXXX XXXX XXXX Sheriffs office Deputy XXXX radio number XXXX. Case number XXXX. All the above correspondence was emailed to XXXX Capital one case number is XXXX Ive also sent all screenshots from my phone either text messages or email communications from the potential buyers/scammers.
Frequently Asked Questions
What is Complaint #4625833 about?
Complaint #4625833 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-08-12T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.