Checking or savings account -- Managing an account -- Complaint #4624066
Complaint Overview
Complaint ID: 4624066
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Maryland
ZIP Code: 20747
Date Received: 2021-08-11T12:00:00-05:00
Date Sent to Company: 2021-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX-Capital One Bank sent an email stating it was restricting my joint account due to unusual activity. My name is XXXX XXXX XXXX is the other account owner. The reference number is XXXX. I received my XXXX back pay on XX/XX/XXXX into my checking account to the tune of XXXX. I fought in XXXX in XXXX and the aforementioned payment was the first payment ever received. I am XXXX years old on my last years of life and XXXX has been by my side helping me to fight VA for years. Once the money came in, I proposed and purchased her an engagement ring. I paid her bills XXXX I purchased a truck. First ever. Then XXXX XXXX shut me down leaving her personal account in ruins also. I want to close my account and have capital one explain to both of us why they XXXX profiled us and did this to our account. I have notified the veterans administration about this.
Frequently Asked Questions
What is Complaint #4624066 about?
Complaint #4624066 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-08-11T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.