Checking or savings account -- Managing an account -- Complaint #4623066
Complaint Overview
Complaint ID: 4623066
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: South Dakota
ZIP Code: 57106
Date Received: 2021-08-11T12:00:00-05:00
Date Sent to Company: 2021-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Anyway, they told me to go back to the bank and get veri ) ed a second time.So I Did and the banker and I were on the phone with them to do that. When all was done they said they would do a reversetransfer of the money within the next 10 day. I said I have to wait another 10 days. He said it probably won't take that long.ok so I waited 5 and emailed the banker that I don't see anymoney yet. So she called themand they told her that I was the one who authorized the transfer. which i did not do. Sonow she gives me another # to call. So call that one the next day.And of course go 3 more people before one would tell me what was going on. And she told me that I gave them the pin # toverify myself. I told her no but she was not listening. And she also told me their were 6 otherusers on my account. So howdoes that happen without my knowledge So 3weeks later they tell me they are not giving me my money back. So i believe theywere giving me the run aroundtill they didnt have to pay me. I asked don't you have Insurance for this and she saidthats not how it works
Frequently Asked Questions
What is Complaint #4623066 about?
Complaint #4623066 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-08-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.