Mortgage -- Closing on a mortgage -- Complaint #4614594
Complaint Overview
Complaint ID: 4614594
Company: Brightfunders, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: Texas
ZIP Code: 757XX
Date Received: 2021-08-09T12:00:00-05:00
Date Sent to Company: 2021-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initiated a refinance and during the initial call I was told a few things. Total fees would be {$3100.00} ( title : {$1500.00} & Origination {$1600.00} ) my total closing costs were {$5300.00}. I was told XXXX would purchase my points as a promotion. The closing disclosure has a charge of {$1500.00} charged to me. I was told I would be refunded half of the {$570.00} appraisal. I can only assume this is in " other credits '' on my closing disclosure but I don't know. Every time I questioned the closing docs the answer was " these things are always so wrong ''. This entire process was based on lies from agents working with XXXX. I believe this is fraud.
Frequently Asked Questions
What is Complaint #4614594 about?
Complaint #4614594 was filed against Brightfunders, LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-08-09T12:00:00-05:00.
How did Brightfunders, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Brightfunders, LLC?
Yes, visit the Brightfunders, LLC company profile at readthecomplaint.com/company/brightfunders-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.