Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #4611403
Complaint Overview
Complaint ID: 4611403
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
ZIP Code: 90016
Date Received: 2021-08-07T12:00:00-05:00
Date Sent to Company: 2021-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been contacting Coinbase for 3 months now and they never get back to me. Ive tried emailing them from multiple accounts like Coinbase Pro and regular coinbase and they always say they are going to get back to me, but they dont. They merged my email outreaches and they still have not gotten back to me. This is fraud as they have kept my money and not given it to me. I have not been able to withdraw my money from my account. It says withdrawal pending and ETH network blocked for months and I never got the money. I am upset and want the money I earned back.
Frequently Asked Questions
What is Complaint #4611403 about?
Complaint #4611403 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2021-08-07T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.