Credit card or prepaid card -- Trouble using your card -- Complaint #4611143
Complaint Overview
Complaint ID: 4611143
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Illinois
ZIP Code: 60067
Date Received: 2021-08-07T12:00:00-05:00
Date Sent to Company: 2021-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Im having trouble with Capital One credit card. I made a payment on XX/XX/XXXX. I check my account each day, On the XXXX my account showed an error message. Ive called technical support many times, on 3 occasions they outright lied saying my account would be back online in 72 hours. They then demanded a picture of my drivers license ( front and back ) along with a note telling them to update my account with that information. This shouldnt have been necessary as none of my information changed since opening the account. Since my online access has been denied to me, I tried to pay my bill through customer service since my online account is scrambled. It turned out that my account was so screwed up that not even their own customer service could not process a payment. I have never missed a payment, and have excellent credit scores. This problem threatens my credit score since I cant pay my bill which is due on the XXXX of XXXX. All I get are lies from them and no resolution.
Frequently Asked Questions
What is Complaint #4611143 about?
Complaint #4611143 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-08-07T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.