Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4610004
Complaint Overview
Complaint ID: 4610004
Company: Affirm Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33618
Date Received: 2021-08-05T12:00:00-05:00
Date Sent to Company: 2021-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I owned a XXXX treadmill and received a recall notice that indicated I could return the treadmill for child safety reasons for a full refund. The unit was secured from my residence on XX/XX/2021 from XXXX employees. XXXX indicated that I would receive a refund {$5000.00} within 7-10 business days. It is now XX/XX/XXXX and I have only received 50 % of my return via check. I was directed to contact Affirm which processes payments on behalf of XXXX and they indicated that they returned the payment to my credit card. I have indicated to them over the last several months that the payment needed to be returned via check as the credit card associated with this account was closed. They are not able to make this distinction or resolve how to transition a payment from the closed account to make it in the form of a check and send it to me. I have made over 10 calls to Affirm to resolve this issue and has included each time communication with a supervisor who is also unable to finally resolve this issue. Each employee continues to read from a script and is not able to find the appropriate solution which is to simply send me a check representing the remaining balance that is owed as agreed.
Frequently Asked Questions
What is Complaint #4610004 about?
Complaint #4610004 was filed against Affirm Holdings, INC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-05T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.