Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4609904
Complaint Overview
Complaint ID: 4609904
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Florida
ZIP Code: 33024
Date Received: 2021-08-06T12:00:00-05:00
Date Sent to Company: 2021-08-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX a direct deposit was made to my PayPal account in the amount of {$8400.00} I usually transfer my funds directly from my PayPal account to my bank account but on this day PayPal permanently locked my account without any warning or any type of explanation to why this action was taken I have made several attempts to contact PayPal headquarters and no attempt was ever success I spoke with one of PayPals many account representatives which offered no help or any explanation to why my account was locked and my funds are stuck in this account they told me I would have to wait 180 calendar days to receive any information about my funds I later went online and found a few reviews for this similar situation and a lot of other PayPal users have had the same incident happen to them and they never received there funds from the account in those 180 days the representative that I spoke with claimed she was a manager and was very much unprofessional and as I explained my situation of me becoming homeless if I didnt pay my rent she laughed over the phone at me and stated that it was nothing she could do to help me
Frequently Asked Questions
What is Complaint #4609904 about?
Complaint #4609904 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-08-06T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.