Checking or savings account -- Managing an account -- Complaint #4609594
Complaint Overview
Complaint ID: 4609594
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Wisconsin
ZIP Code: 544XX
Date Received: 2021-08-06T12:00:00-05:00
Date Sent to Company: 2021-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This is a simple problem and the document is the account itself. For 25 years we had a secure Savings account at BMO Harris, XXXX XXXX branch in which I also put my Social security. They always assured us that this was an account requiring two signatures as grand fathered in. All the statement from the Bank itself described the account as follows, this from XXXX XXXXand later assured the same they always checked two signatures on site. XXXX XXXX XXXX and XXXX XXXX XXXX XXXX Two signatures required** We were assured always and also specified a single exit in s document that no money could leave this account but to XXXX XXXX XXXX only Yet To My shock this bank transferred {$70.00}, XXXX from this account to some Fraud Online without an Ok from neither of us and certainly no two signatures required. This was a fraud, and this money should never have been released given the fact that the account title itself said that " two signatures required ''. That's the bank error
Frequently Asked Questions
What is Complaint #4609594 about?
Complaint #4609594 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-08-06T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.