Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #4608363
Complaint Overview
Complaint ID: 4608363
Company: Experian Information Solutions INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Arizona
ZIP Code: 85006
Date Received: 2021-08-06T12:00:00-05:00
Date Sent to Company: 2021-08-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/2020 I paid off a {$12000.00} auto loan with XXXX XXXX XXXX XXXX XXXX Experian was taking a long time to update my credit report and still said I had {$3000.00} that I owed on the vehicle and I have paid that already I contact the Experian asking them to update my auto loan is paid off XX/XX/2020 they reported it was paid off but XX/XX/2020 removed it off my credit report and I've been trying to get it back on ever since I have proof that XXXX XXXX XXXX XXXX have been reporting this paid auto loan to my credit report and experience refusing to place it on my credit report
Frequently Asked Questions
What is Complaint #4608363 about?
Complaint #4608363 was filed against Experian Information Solutions INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-08-06T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.