Credit card or prepaid card -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4605946
Complaint Overview
Complaint ID: 4605946
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Florida
ZIP Code: 34208
Date Received: 2021-08-05T12:00:00-05:00
Date Sent to Company: 2021-08-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had put my card payments on hold during covid. The guy I spoke with at capital one advised me I could put them on hold for 90 days. So 90 days goes by then capital one sends me to credit bureau as late so then became my word against the guy I spoke to on the phone who advised me I had 90 days.
Frequently Asked Questions
What is Complaint #4605946 about?
Complaint #4605946 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-08-05T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.