Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4605816
Complaint Overview
Complaint ID: 4605816
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 77049
Date Received: 2021-08-05T12:00:00-05:00
Date Sent to Company: 2021-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Greetings, I am requesting that all the credit bureaus be updated with the correct balance. I received a notification from XXXX XXXX that the account went up to {$880.00} on XX/XX/XXXX. My online balance reflects {$5600.00}. I called XXXX 's and the auto-recording stated the same amount. I spoke with a live agent on XX/XX/XXXX and they gave the same balance. I've disputed this thru the credit bureaus ( last month ) and they updated it before with the correct amount. I've included pages from my XXXX and XXXX dated XX/XX/XXXX, reflecting the correct amount. The following are screenshots from the notification and increase balance. I want the correct amount to reflect on all three bureaus at your earliest convenience. Please confirm that you have received this email. Thanks, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XXXX ( in the email I sent I provided updated screenshots ) The company responded : We received a request concerning your account ending in XXXX. We report to the credit bureaus every month on the last day of the month. Your account assesses interest on the account as well. We last updated your account on XX/XX/XXXX with the credit bureaus. Per review of the attached information, this report was pulled on XX/XX/XXXX which would not include our most recent update. XXXX 's XXXX XXXX XXXX. I wrote back : Interest does not accrue that high within days, {$880.00} is not a correct number. Please look further into my case and reply with accurate numbers. I want this corrected immediately because today is XX/XX/XXXX and that is only days from XX/XX/XXXX. They are showing a higher balance than when is reporting under my account when I log into the account.
Frequently Asked Questions
What is Complaint #4605816 about?
Complaint #4605816 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-08-05T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.