Debt collection -- Communication tactics -- Complaint #4605265
Complaint Overview
Complaint ID: 4605265
Company: American Express Company
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Kentucky
ZIP Code: 42701
Date Received: 2021-08-05T12:00:00-05:00
Date Sent to Company: 2021-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I entered a consumer credit transaction with this organization and extended them my credit and as a result they used my credit card ( as described in 15 USC 1602 ) and was extended credit in a consumer credit sale. They continuously harassed me via email and mail ( as described in 15 USC 1692d ). They have communicated with me more than once ( 15 USC 1692b ( 3 ) ). They have ruined my character and general reputation by reporting false information on my consumer report ( 15 USC 1692e ( 2 ) ( A ) ). They didn't disclose that they are attempting to collect a debt ( 15 USC 1692e ( 11 ) ).
Frequently Asked Questions
What is Complaint #4605265 about?
Complaint #4605265 was filed against American Express Company regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-08-05T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.