Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4602713
Complaint Overview
Complaint ID: 4602713
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Iowa
ZIP Code: 50613
Date Received: 2021-08-04T12:00:00-05:00
Date Sent to Company: 2021-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Monday, XX/XX/XXXX I received notification that my payment of {$400.00} had posted to Capital One and verified that the full amount had been pulled from the my other bank, XXXX XXXX XXXX. For two days though ( it's now XX/XX/XXXX ), I have had no access to the {$400.00} I transferred over, despite the fact that it said the payment had posted and NO other payment I've ever made to Capital One, no matter the size or other institution, has ever made me experience a delay. When I called in today to see why the payment was pulled from my other bank but I had no access to the funds through Capital One, I was told that Capital One sometimes, but not always, puts a hold on transfers like this one and I wouldn't have access to my funds until XX/XX/XXXX ( another six days ). If I had known I wouldn't have access to my funds for over a week, I wouldn't have transferred them. But at the time of the transfer I was NOT notified of a potential hold, and when I asked to either have the hold removed ( since it can be added, logic would suggest it can be removed ) or transferred back to my other bank so I can actually USE MY MONEY, I was told neither of those was an option. So basically I transferred money ( which I've done several times from different banks ) and capital one arbitrarily decided to put a hold on it for over a week, with absolutely no assistance. I would like this issue resolved immediately. Banks can not just take someone's money and then restrict access to it without letting them know that's a possibility. That's absolutely not right and needs to be rectified immediately.
Frequently Asked Questions
What is Complaint #4602713 about?
Complaint #4602713 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-08-04T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.