Credit card or prepaid card -- Incorrect information on your report -- Complaint #4600763
Complaint Overview
Complaint ID: 4600763
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Georgia
ZIP Code: 30008
Date Received: 2021-08-03T12:00:00-05:00
Date Sent to Company: 2021-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been paying on my Capital One account for over two years although it is reported as closed. Each month after making my scheduled automatic payment, my balance of {$2400.00} continues to be erroneously reported as the same although there is a statement in my email and on my credit reports that states the balance is updated on the XXXX of each month. However, the balance has not been updated in over six months or more. Therefore, I am attaching my payment schedule which reflects that I have XXXX payments of {$94.00} and one payment of {$94.00} left to pay off the balance as of XX/XX/22 which totals {$1400.00}. This is a difference of {$1000.00} which will make a difference in my total debt to income ratio on my three credit reports. In addition, it is important to have this balance reported correctly because it negatively impacts my credit score especially when I am in the process of purchasing a home.
Frequently Asked Questions
What is Complaint #4600763 about?
Complaint #4600763 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Incorrect information on your report. It was received by the CFPB on 2021-08-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.