Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #4599662
Complaint Overview
Complaint ID: 4599662
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Illinois
ZIP Code: 60618
Date Received: 2021-08-03T12:00:00-05:00
Date Sent to Company: 2021-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was attempting to lift a security freeze so that I could apply for an apartment rental. I utilized the online option to attempt to lift the freeze. Online it appeared successful, however, I was still denied approval on the basis of having " no credit history. '' However, I could clearly see based on the online portal that my credit history was there ( 13 years worth of information ). I called Equifax to assist with the issue and was told that I needed to submit the request in writing. When I asked for more information or why that was the case and why I couldn't receive assistance over the phone, they placed me on an indefinite hold. I requested assistance from a supervisor and was told they were " looking for someone. '' I now am unable to rent an apartment because the security freeze on my credit report is still showing up and I've received no assistance from Equifax on resolution of this matter. The date of the request to lift the security freeze was XX/XX/21. The phone call with the company took place on XX/XX/21.
Frequently Asked Questions
What is Complaint #4599662 about?
Complaint #4599662 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2021-08-03T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.