Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4598732
Complaint Overview
Complaint ID: 4598732
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Personal information incorrect
State: Illinois
ZIP Code: 624XX
Date Received: 2021-08-03T12:00:00-05:00
Date Sent to Company: 2021-08-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a XXXXXXXX XXXX XXXXXXXX Credit Card, I had to file a bankruptcy and out of the XXXX XXXX reported to Equifax that I was Deceased. I have pulled other credit reports and XXXX is listed but only reported to Equifax that I was deceased. I contacted Equifax and that is how I found out. I did what Equifax asked and sent them information. I also sent the Information to XXXX. Each time I contact Equifax it ends up with me getting so upset -- first they said they received the paperwork and I believe they did as they started reporting my credit for a week or so. Then they were back to not reporting. So I called again and they said that XXXX had once again reported me deceased and they were reporting it monthly. I went round and round with Equifax and they keep me temp locked out of my account -- I filed a dispute like they told me but then can't get back in to check. Each time you call them you get a different person and they all say different things. I have talked with XXXX and they helped me out after I sent paperwork. I have messages in my XXXX account where they said they sent the info to Equifax in XXXX of 2021 and yet Equifax ( XXXX ) told me just yesterday they have not received anything from XXXX -- but then again he told me that I never sent them anything either -- but I did. He was of no help, would not even try to get me online to my account, it ended up badly with me cursing before I hung up. I called back today and got a woman, I could not understand her and she would not repeat her name. She said she would start a dispute for me over the phone after she got me signed back into my account. First of all she had the e mail wrong -- not sure how after they have sent me stuff forever but today magically it was wrong. When I corrected her she then said that she could not let me in the account as my e mail was registered to XXXX ( XXXX ) but I told her it is not, I had this e mail way before I was married to XXXX -- we even went online to double check that somehow he was not attached to it and he is not -- all info is in my name -- the account was made years ago. Then she went on to say that the Equifax account was also in XXXX 's name -- it is not. I made the account to deal with this issue. I keep getting the run around. I complained to the XXXX and Equifax came on with the same ole same ole saying that I need to call them or to sign in online -- neither of those help and I have called multiple times only for them to say I have not called and I still can not get online. I just want Equifax to check this -- all the other credit agencies are reporting my credit correctly -- XXXX has reported to them and I do not see anyplace other then Equifax that it says I am deceased. I believe that Equifax got the information from me and XXXX but for whatever reason they are not fixing the problem.
Frequently Asked Questions
What is Complaint #4598732 about?
Complaint #4598732 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2021-08-03T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.