Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4592669
Complaint Overview
Complaint ID: 4592669
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Florida
ZIP Code: 33414
Date Received: 2021-08-01T12:00:00-05:00
Date Sent to Company: 2021-08-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
So I have a coinbase account and one day I recieved a email saying my way to open my account thru a picture was approved, I found that odd because I never asked for a XXXXXXXX XXXX XXXX to be approved. So I contacted coinbase and told them that I thought my account was hacked, so they told me that they were temporarily freezing my account and some one would be getting back to me in 5-7 days, I thought ok that sounds fine considering that I have over {$5000.00} in my account, well that was over two months ago, you can not reach them by phone, I have emailed over a dozen times and every time I get the exact same email back saying they are reviewing my account and someone will get backto me in 5-7 days, this is outrageous, they have stole my money and I would like it back, please help XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX Fl, XXXX XXXX
Frequently Asked Questions
What is Complaint #4592669 about?
Complaint #4592669 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-08-01T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.