Mortgage -- Trouble during payment process -- Complaint #4591381
Complaint Overview
Complaint ID: 4591381
Company: Plaza Home Mortgage, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: New York
ZIP Code: 146XX
Date Received: 2021-07-31T12:00:00-05:00
Date Sent to Company: 2021-07-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a mortgage with Plaza Home Mortgage with loan # XXXX. I follow the instructions on their website. Their website recognizes the information of my loan and it forwards me to the servicer. The servicer yourmortgageonline.com does not recognize the information of my loan, so I can not make the payment. This may cause 1-2 days delay. They will not answer phone calls in the weekend. Thanks, XXXX XXXX
Frequently Asked Questions
What is Complaint #4591381 about?
Complaint #4591381 was filed against Plaza Home Mortgage, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-07-31T12:00:00-05:00.
How did Plaza Home Mortgage, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Plaza Home Mortgage, INC.?
Yes, visit the Plaza Home Mortgage, INC. company profile at readthecomplaint.com/company/plaza-home-mortgage-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.