Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4589546
Complaint Overview
Complaint ID: 4589546
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Michigan
ZIP Code: 48235
Date Received: 2021-07-30T12:00:00-05:00
Date Sent to Company: 2021-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I made an installment payment to XXXX XXXX for a new HVAC system at our home using my Capital One credit card. Today, XX/XX/XXXX, I checked my card and saw that I had been assessed a " cash advance fee ''. I spoke with an agent who told me I needed to call the other company ; have a representative 3-way on a call with Capital One and confirm that's what happened, and then, he would refund the fee. When I called back to do that, I spoke to a 2nd agent who told me the fee could not be refunded although I had done everything the previous agent asked including have a representative from XXXX XXXX on the line. I requested my concerns be referred to a supervisor. I explained everything to her. I was put on hold and when she came back, she said she agreed with me and would support me, but she could not remove the fee although she knew it was not a cash advance. I asked what did I have to pay to stop the daily accruing interest. She advised the minimum due plus the amount of the charge plus the fee. She also advised even after paying those fees, I would still be charged an additional day of accruing interest and would see it on my next statement. That's when she offered that she was noting a lot of details on my account in case it would be needed. For the record, Capitol One charges 28.99 % interest on cash advances ... significantly more than the interest charged for purchases. That is why I had to pay the minimum charge plus the total amount of the charge to XXXX XXXX as well as the associated cash advance fee.
Frequently Asked Questions
What is Complaint #4589546 about?
Complaint #4589546 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-07-30T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.