Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4582650
Complaint Overview
Complaint ID: 4582650
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Washington
ZIP Code: 98058
Date Received: 2021-07-28T12:00:00-05:00
Date Sent to Company: 2021-07-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I went to log in to my Coinbase account and got a " Your account has been temporarily disabled '' message. I immediately went to their support site and filed case XXXX. Since then I have filed about 20 new cases. I've followed all the automated response directions. I've reached out to every employee I can find on XXXX, XXXX and XXXX. I've filed complaints with the SEC and FTC. I have lost XXXX XXXX XXXX of dollars in potential gains as the market has risen and fallen over the months. Coinbase has NO support options. No one you can talk to. As a publicly traded company I can not imagine how they are getting away with this. Can you imagine having no access to your XXXX XXXX account for 4 months with zero support available? I'm not rich and realize that crypto currency is a bit of a gamble but what should not be a gamble is having access to your account and funds. Filing a complaint here in the hopes that anything can be done. Thank you very much for your service!
Frequently Asked Questions
What is Complaint #4582650 about?
Complaint #4582650 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-07-28T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.