Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4582195
Complaint Overview
Complaint ID: 4582195
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Arizona
ZIP Code: 85388
Date Received: 2021-07-28T12:00:00-05:00
Date Sent to Company: 2021-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Please note I established an account with Gemini XXXX XXXX ( https : //www.gemini.com/ ) on XX/XX/XXXX of this year. Once the account was setup I have not received any confirmation emails and after further checking I realized I must have misspelled my email address at the time of registration. The first time I contacted Gemini was one day after registration on XX/XX/XXXX asking how the issue could be resolved. Since XX/XX/XXXX it has been back and forth with Gemini requesting I send a message from the email I registered with, which I obviously can not due since I misspelled the email initially. I have offered to confirm my identity in numerous other ways and at this point all I'm requesting is for Gemini to delete all my personal information ( substantial amount including my social security number ) I had to provide at registration from their system. Please note I have all email exchanges between me and Gemini customer service which I could provide if needed. Thank you! XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4582195 about?
Complaint #4582195 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-07-28T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.