Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4579195
Complaint Overview
Complaint ID: 4579195
Company: Navy Federal Credit Union
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 770XX
Date Received: 2021-07-27T12:00:00-05:00
Date Sent to Company: 2021-07-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I made a reservation at XXXX XXXX on XX/XX/2021 for {$350.00} that was to hold the reservation. The {$350.00} would be applied toward the bill ( I have the message to prove this ). The {$350.00} was not applied towards my bill. I used my credit card twice at XXXX XXXX on XX/XX/2021 ; one for the amount of {$640.00} and again for the amount of {$370.00}. The {$350.00} should have been applied to either of those transactions but it was not. When I asked the server about it, I was told the {$350.00} would be returned to my credit card instead. The funds were never returned. I have tried contacting XXXX XXXX several times but I get no response. A dispute for {$350.00} was submitted to Navy Federal Credit Union. The dispute was closed by Navy Federal Credit Union without returning the funds. I have all the documentation to prove the {$350.00} should have been applied to my bill but wasn't and I am not able to reach XXXX XXXX.
Frequently Asked Questions
What is Complaint #4579195 about?
Complaint #4579195 was filed against Navy Federal Credit Union regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-07-27T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.