Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4578952
Complaint Overview
Complaint ID: 4578952
Company: Navy Federal Credit Union
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Maryland
ZIP Code: 210XX
Date Received: 2021-07-27T12:00:00-05:00
Date Sent to Company: 2021-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My husband and I transferred money to an account holder with XXXX XXXX on XX/XX/2021. This money was for a rental that we had inquired about. We later found out that the rental property we had was copied and listed on another website by someone that was acting as the owner. The owner is being impersonated by someone else. We transferred XXXX dollars to the other account on XX/XX/2021. On XX/XX/2021 I filed a claim with my bank ( Navy Federal ) to return the funds XX/XX/2021 I followed up with them and the bank started the dispute process XX/XX/2021 Navy Federal sent a letter to the other bank I have an email thread of over 100 emails with the person who is impersonating the actual owner. We have yet to hear back from my bank regarding the funds being returned, the other bank has not responded to the dispute. This happened because the actual owner of the home had the home listed for rent and someone else had copied the listing and put it on another site, which is where I found the listing and inquired about it. I need assistance in getting the funds returned to me.
Frequently Asked Questions
What is Complaint #4578952 about?
Complaint #4578952 was filed against Navy Federal Credit Union regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-27T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.