Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #4578929
Complaint Overview
Complaint ID: 4578929
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 943XX
Date Received: 2021-07-27T12:00:00-05:00
Date Sent to Company: 2021-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for the American Express Hilton Honors credit card on the public welcome offer of getting {$100.00} credit plus XXXX bonus points after spending {$1000.00}. Two weeks after the approval, I did not receive the card. I called American Express for a replacement card. The Representative refused to send a replacement card. He assured me that the original card was on the way. Another two weeks had passed, and I still did not receive the card. I called American Express again, and this time the Representative agreed to send a new card and stated that I had 90 days from receiving the new card to fulfill the requirements to get the bonus. One whole month was wasted. I fulfilled the requirements by spending over {$2000.00} ( only spending {$1000.00} is required ) within the time frame, but did not receive the bonus points. I called American Express on XX/XX/2021, a female Representative assured me that the XXXX points will be issued within 8 weeks. She stated that XX/XX/2021 was the last day to receive the bonus points. I patiently waited another 8 weeks, and no bonus points showed up.
Frequently Asked Questions
What is Complaint #4578929 about?
Complaint #4578929 was filed against American Express Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2021-07-27T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.