Student loan -- Dealing with your lender or servicer -- Complaint #4578692
Complaint Overview
Complaint ID: 4578692
Company: Oklahoma Student Loan Authority
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Illinois
ZIP Code: 606XX
Date Received: 2021-07-27T12:00:00-05:00
Date Sent to Company: 2021-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/21 XXXX submitted my loan for a credit check to my Servicer. My Servicer had customer service agents who refused to do the credit check. Attached is proof of my report stating their is no credit freeze as of XX/XX/21. They made every excuse to deny me the Summer and Fall semester so I could not graduate. They claimed my credit was frozen so I had it unfrozen and then showed them proof and they still never did the credit check.
Frequently Asked Questions
What is Complaint #4578692 about?
Complaint #4578692 was filed against Oklahoma Student Loan Authority regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2021-07-27T12:00:00-05:00.
How did Oklahoma Student Loan Authority respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Oklahoma Student Loan Authority?
Yes, visit the Oklahoma Student Loan Authority company profile at readthecomplaint.com/company/oklahoma-student-loan-authority to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.