Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4576290
Complaint Overview
Complaint ID: 4576290
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 95765
Date Received: 2021-07-26T12:00:00-05:00
Date Sent to Company: 2021-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a phone call on XX/XX/2021 from XXXX ( this is the WF fraud department ) as I was driving. The representative calling informed me my card ending in XXXX had been compromised and someone was trying to use this card in XXXX at a XXXX XXXX and asked if it was me. I quickly responded, No that was not me. She then asked about the last 5 or so transactions to ensure they were accurate. She advised to cut up the card and WF would send a new card in the mail. She then said, did you set up a wire transfer in the amount of {$5400.00} to which I said absolutely not. She said, o.k Im sending you a confirmation number to your phone number I need you to confirm your identity please read me that confirmation number. I glared at my phone, as Im driving to report the number in which I do. She asked if I had received an email confirming these details and I quickly glance in which I read the details and at the bottom it says if you feel this is fraudulent call XXXX. I stare at the phone number on my phone and the number to call from my email for WF fraud and the numbers are the same, so Im pretty confident Im being accurately helped. She then asked if I had initiated a wire in the amount of {$19000.00}. That absolutely wasnt me! She again asked for the confirmation code being sent to my phone and I report it back to her. At this point Im starting to become suspicious as to why I would have to confirm my identity again. I pull over to read the texts and the texts state do not share this number with anyone. I inquire with the representative and she states that all calls are monitored and recorded and she needed the numbers to confirm my identity. I inform her that I dont feel comfortable and that Im heading into the nearest branch. She responded by saying, absolutely head into the branch, any extra layer of protection for your account is better for you. I immediately head into the branch at XXXX XXXX XXXX XXXX, CA XXXX. I frantically rush into the branch with her still on the phone and ask the seated representative for help. He asks me to wait in line at the teller and about 1 minute later she hangs up. About 8 minutes go by until I can be helped in the branch. When they pull up my account 2 pending wire transactions are on the screen and I advise they were not from me. The representative at the branch calls the fraud department and at that point I felt that everything would be o.k. Well here I am 2 weeks later out of {$24000.00}.
Frequently Asked Questions
What is Complaint #4576290 about?
Complaint #4576290 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.