Student loan -- Struggling to repay your loan -- Complaint #4575918
Complaint Overview
Complaint ID: 4575918
Company: Higher Level Processing
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem lowering your monthly payments
State: Pennsylvania
ZIP Code: 15650
Date Received: 2021-07-26T12:00:00-05:00
Date Sent to Company: 2021-07-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Higher Level Processes charged me for work that had already been done by my loan servicer and charged for a FREE service. Higher Level Processes charged a fee to recertify my student loans, recalculate a new loan, document preparation, program switch, etc. {$210.00} payable monthly for 6 months and then a {$39.00} annual fee. My loans had already been recalculated by my loan servicer, no charge. I thought that Higher Level Processes was a legitimate company because they already had a lot of information. They may have compromised my loan servicer account or my FSA account
Frequently Asked Questions
What is Complaint #4575918 about?
Complaint #4575918 was filed against Higher Level Processing regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2021-07-26T12:00:00-05:00.
How did Higher Level Processing respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Higher Level Processing?
Yes, visit the Higher Level Processing company profile at readthecomplaint.com/company/higher-level-processing to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.