Debt collection -- False statements or representation -- Complaint #4574617

Complaint Overview

Complaint ID: 4574617

Company: Sequium Asset Solutions, LLC

Product: Debt collection

Sub-Product: Other debt

Issue: False statements or representation

Sub-Issue: Attempted to collect wrong amount

State: Texas

ZIP Code: 76028

Date Received: 2021-07-26T12:00:00-05:00

Date Sent to Company: 2021-07-26T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

XX/XX/XXXX I was moving to a new address so I went to the Corporate XXXX office in XXXX m, TX to change address on the account and to make me the primary account holder removing XXXX XXXX ( my mother ). I was receiving bills in my name and everything. Everything was changed and completed. XXXX we decided to switch providers to XXXX XXXX had a deal to buy you out of the contract. They told me it takes about 3 to 4 months to let XXXX know. XX/XX/XXXX I called XXXX to make sure we were squared away and everything had been taking care of. The employee told me I was good to go and if I decided to come back to the XXXX family to let them know. I never received anything regarding non payment or anything. XX/XX/XXXX I received a phone call from Sequium Asset Solutions looking for my mother. They reported to my mothers credit for the amount of XXXX. My mother called them. They told my mother that the actual amount was for XXXX but your daughter sent in a check that has bounced multiple times which has accrued the additional charges for insufficient funds. I never sent a check I was under the impression that everything was taken care of. She gave them permission to talk to me. So I called them XX/XX/XXXX and told them that my mother shouldnt even be on the account anymore that I had her removed. So they should t be calling or reporting to her credit at all. That XXXX bought out my contract and XXXX told me I was squared away. I also let them know about the check I supposedly sent. I asked for a copy they refused to send it. The woman named XXXX XXXX said it sounds like you are disputing this debt. I said yes maam this information you have is all wrong. Well we can work with you and you could just pay the amount of XXXX would you be willing to do that. I am disputing all of this debt. She never told me what I needed to do or what my options were to dispute the matter. She hung up on me. They called my mother and said they have no records of mine and their conversation or my mothers previous conversation. She also asked again about the check they claimed had bounced and they denied they said that. They told my mother they will continue to attack her credit every month until the debt is paid. My mother disputed the collection on her credit through XXXX XXXX

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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